Information We Collect

What You Give Us Directly

When you work with us or express interest in our partnership services, you share certain details. This typically includes:

• Your name, business name, and contact details (email, phone number)
• Business address and operational information
• Financial information necessary for partnership agreements
• Communication preferences and feedback you provide
• Details about your business objectives and partnership needs

Information We Collect Automatically

Like most websites, we gather some data automatically when you visit quentarioza.com. This includes technical information such as your IP address, browser type, device details, and how you navigate our site. We use this to improve your experience and keep our systems secure.

Information From Third Parties

Sometimes we receive information about you from business partners, publicly available sources, or professional networks. This only happens when it's relevant to a potential partnership and when we have proper authorization.

How We Use Your Information

We don't collect data for the sake of it. Everything we gather serves a purpose:

Data Sharing and Disclosure

We're not in the business of selling your information. But we do share data in specific circumstances:

Service Providers

We work with trusted third parties who help us run our business — think accounting software, email platforms, or cloud storage providers. These partners can only use your information to provide services to us, and they're contractually bound to protect your data.

Business Partners

When you enter a partnership arrangement with us, we might share relevant information with other partners involved in the relationship. This only happens when it's necessary for the partnership to function properly.

Legal Requirements

If we're legally required to disclose your information — say, in response to a court order or regulatory investigation — we'll do so. We'll notify you when possible, unless prohibited by law.

Data Security Measures

Protecting your information is something we take seriously. We use industry-standard security measures including:

• Encrypted data transmission (SSL/TLS protocols)
• Secure server infrastructure with regular security updates
• Access controls limiting who can view your information
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Backup systems to prevent data loss

That said, no system is completely foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge. If your request is particularly complex or requires extensive retrieval work, we might charge a reasonable fee.

Correct Inaccurate Data

If you spot an error in your information, tell us. We'll fix it promptly. This matters because inaccurate data could affect your partnership arrangements.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legitimate reason to keep it — like ongoing contractual obligations or legal requirements to retain financial records.

Opt Out of Communications

You can unsubscribe from marketing emails anytime. Just click the unsubscribe link or contact us directly. Note that we'll still need to send you essential communications related to active partnerships.

Lodge a Complaint

If you're unhappy with how we've handled your information, contact us first. We'll investigate and respond within 30 days. If you're still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention

We keep your information only as long as necessary. Here's what that means in practice:

• Active partnership data: retained throughout the partnership and for seven years after termination (tax compliance requirement)
• Financial records: kept for seven years as required by Australian tax law
• Communication records: typically retained for three years unless related to ongoing matters
• Website analytics: aggregated and anonymized after 26 months
• Inquiry data: deleted after two years if no partnership is established

After these periods, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

We primarily store data within Australia. However, some of our service providers operate cloud infrastructure that might store data internationally — typically in the United States or Europe. When this happens, we ensure these providers maintain privacy standards comparable to Australian law through contractual agreements and certification programs.

If you're based outside Australia and engage with our services, your information will be transferred to and processed in Australia under Australian privacy laws.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. These help us remember your preferences and understand how you use our site. We use:

• Essential cookies: necessary for the site to function (can't be disabled)
• Analytics cookies: help us understand visitor behavior and improve our site
• Functional cookies: remember your preferences and settings

You can control cookies through your browser settings. Blocking certain cookies might affect site functionality.

Children's Privacy

Our services are designed for business professionals and organizations. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to check back occasionally.

Specific Australian Privacy Rights

Under the Australian Privacy Principles (APPs), you have specific protections:

• We must handle your information openly and transparently
• You can deal with us anonymously or using a pseudonym where practical
• We must collect information only when necessary for our functions
• We must protect your information from misuse and loss
• We must allow you to access and correct your information

These principles guide everything we do with your personal information.